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Frequently Asked Questions

TECHNICAL
How do I access the livestream?
You will need to purchase a ticket to access the stream. Enter your email you used to purchase your ticket and verify yourself via email verification. Once you’ve successfully verified your ticket, you’ll be put in a ‘waiting room’ while you wait for the broadcast to go live. Once the event starts, you will automatically be able to view the stream. If you do not see the stream please refresh your screen and ensure you have ad blockers turned off.
What time do I login to the livestream?
On your ticket there is a time that the show will begin. You will receive an email one hour prior to the designated show time and will be able to login in at that time. We encourage you to login early to allow time to register and do any troubleshooting in advance.
What's the best way to watch the event?
You can stream the event from your mobile device, desktop computer or laptop.
What browser should I use to watch the stream?
For the best quality version of the performance, we highly recommend using the latest version of Google Chrome or Safari to stream this event. Download Google Chrome here: https://www.google.com/intl/en_ca/chrome/ or Safari here: https://support.apple.com/downloads/safari Other browsers may not work.
What internet speed is required to watch the stream?
A minimum 20mbps download speed is recommended for high definition viewing. If you can watch Netflix or YouTube in high definition on your wifi connection with no interruptions, you should be able to stream the show no problem. If you’re unsure about your connection, you can test your internet speed here: https://www.speedtest.net/
Can I watch it on multiple devices at a time?
No, you can only use one device to stream or cast at a time.
I'm having issues signing in, who do I contact?
There will be a live chat available on the event page that you can use for any issues when logging in.
I’m not available at the time of the livestream. Can I watch it at a different time?
Unfortunately, as the stream is meant to be a unique experience, it will not be stored for viewing at a later time.
CASTING
How do I stream this on my TV?
You will need a Chromecast (https://store.google.com/ca/product/chromecast) or Apple TV (https://www.apple.com/ca/tv/) in order to stream/cast to your TV. If you have one of these devices, there will be a cast button at the lower right of your screen once the live stream begins.
Streaming to TV from an iPhone or iPad
If you are using an iPhone or iPad, you can only stream via AirPlay to your AppleTV. To cast to your Apple TV, follow the steps here: https://support.apple.com/en-ca/HT204289 NOTE: If you are watching the live stream from an iOS device (iPhone, or iPad) you cannot stream to a Chromecast device.
Streaming to TV from an Android/Google Device (Mobile, Chromebook)?
If you are using Android/Google-based devices, you can only cast to your TV via Chromecast. To use Chromecast, follow the steps here: https://support.google.com/chromecast/answer/3006709?hl=en-CA
Casting a Chrome Tab on Google Chrome (Computer)?
You can also use a Chromecast device to display a Chrome tab or entire screen on your TV. To learn how, follow the steps here: https://support.google.com/chromecast/answer/3228332 NOTE: If you are using an iOS device (iPhone, iPad), you will not be able to cast your tabs or window using Chromecast.